Frequently asked questions

No. You can check out as a guest with just an email address and delivery details. Creating an account simply lets you track orders, save addresses and reorder faster.

You can cancel from your account while the order is still Pending, Confirmed or Processing. Once it has been packed we can no longer stop it, but you can refuse delivery or return it within 14 days.

You will see a confirmation page with your order number immediately, and receive an email within a few minutes. If neither appears, the order was not placed.

Cash on delivery, bKash, Nagad, Rocket, Upay, Visa, Mastercard, American Express, internet banking, Bangla QR and direct bank transfer.

Yes. Card details are entered on the bank's own secure page, never on our site. We only ever receive a masked reference such as the last four digits.

A ৳30 handling charge applies to cash on delivery orders, shown clearly at checkout before you confirm.

Inside Dhaka, 1-3 business days. Dhaka suburbs, 2-4 days. Elsewhere in Bangladesh, 3-7 days. Express and same-day options are available at checkout.

From ৳70 inside Dhaka and ৳150 nationwide, depending on weight. Delivery is free on orders over ৳3,000 (over ৳2,000 inside Dhaka).

Yes. Every order has a tracking page reachable from your account, or from the Track Order link in the footer using your order number and email.

Return anything within 14 days of delivery, unused and with tags attached, for a full refund. Raise the request from your account and we will arrange collection.

Once we receive and check the returned item, refunds are issued within 3 business days. Mobile wallet refunds usually appear the same day; cards can take up to 7 working days depending on your bank.

We do, if the item is faulty, damaged or not what you ordered. For a change of mind, the return delivery charge is deducted from your refund.

Yes. We buy directly from brands and their authorised distributors, and every product page names the brand and country of origin.

Use the 'Notify me' button on the product page and we will email you the moment it is back, before it is advertised anywhere else.

Each product page carries measurements for that specific item rather than a generic chart. If you are between sizes, our support team will advise on the actual garment.

Use the 'Forgotten password' link on the sign-in page. A reset link is emailed to the address on your account and stays valid for one hour.

Yes. Save as many as you need in your account and pick one at checkout, with one marked as your default.