First, two steps for everyone
Whether you consult online or in person, these two are the same.
Sign in with your mobile number
Tap Sign in and enter your Bangladeshi mobile number, for example 01712345678. If you have booked before, you go straight in. If this is your first time, you will be asked for your name to create your account.
No password to remember - your mobile number is how we know you.
Complete your profile
Add your age, gender, blood group and any known allergies. The doctor sees this before your consultation, so it is worth filling in properly. You can also add family members here and book on their behalf.
Allergies matter most - the doctor is warned about them on every screen.
Now choose your consultation type
Find the doctor and check availability
Open the doctor's profile to see their qualifications, experience, the conditions they treat and their consultation fee. The booking page then shows every free time slot for the days ahead.
Choose Online and pick your time
Select Online consultation, then choose a date and a time that suits you. Slots already taken are not shown, so anything you can tap is genuinely free.
Not sure which type suits you? See the "Online or in-clinic?" page.
Tell the doctor why you are coming
Write the reason for your visit and describe your symptoms. A sentence or two is enough. If you are booking for a family member, choose their name here.
Check the fee, then pay by bKash
The consultation fee is shown before you confirm. For online consultations the fee must be paid before the appointment is confirmed. Send the exact amount to the bKash number shown on the payment page.
Your slot is held for a short time while you pay, so do not close the page midway.
Submit your transaction ID
After sending the money, bKash gives you a transaction ID (TrxID) by SMS. Type it into the box exactly as it appears and submit.
Copy it straight from the SMS - one wrong character and the check will fail.
Your payment is checked
Your payment now shows Checking. A person at the clinic matches your transaction ID against the bKash statement - it is not automatic. Your appointment stays as Payment verification pending until they finish.
Verified - your appointment is confirmed
Once the payment is Verified your appointment is confirmed and you are notified. If it is marked Not valid, you will see the reason on your dashboard and can submit a corrected transaction ID - your slot is not lost.
A mistyped ID is not a lost booking. Read the reason and try again.
Join the video call
At the appointed time, open My dashboard and tap Join. Use a quiet room with a steady internet connection, and have any reports or medicines you are taking to hand.
Understanding your payment status
Your transaction ID has been submitted and someone is matching it against the bKash statement. The appointment is not confirmed yet.
The payment matched. Your appointment is confirmed and you have been notified.
The ID did not match. You will see the reason and can submit a corrected one - your slot is not lost.
Find the doctor and the chamber
Open the doctor's profile to check their qualifications and fee, and to see the chamber address and visiting hours.
Choose In-clinic and pick your time
Select In-clinic consultation, then choose a date and time from the free slots shown.
Tell the doctor why you are coming
Write the reason for your visit and your symptoms, and choose the family member if you are booking for someone else.
Confirm - no advance payment
In-clinic appointments are confirmed without any online payment. You will see the fee so you know what to bring, but you pay at the chamber, not now.
Nothing to pay online. Bring the fee in cash on the day.
Find your way to the chamber
Your confirmation shows the chamber name and full address. The Hospitals pages can show you directions if you need them.
Arrive a little early
Reach the chamber about ten minutes before your time and give your name or appointment reference at the desk. Patients are seen in appointment order.
There is no online token number - your booked time is your place in the order.
Pay in cash at the chamber
Pay the consultation fee at the chamber. The clinic records it against your appointment and you can see the receipt in your account afterwards.
Chamber address
House 42 (3rd Floor), Road 9/A, Dhanmondi, Dhaka 1209
After your consultation
Your prescription
After the consultation the doctor issues your prescription. You can read it, print it or download it from My dashboard at any time.
Your medical records
Every visit is kept in your record, along with any reports you upload. You can add test results yourself so the doctor can see them at your next visit.
Follow-up appointments
If the doctor asks you to come back, you can book a follow-up from your appointment history. A reduced follow-up fee may apply.
Notifications
You are notified when your booking is confirmed, when your payment is checked, and before your appointment so you do not forget.
Appointment history
Every past and upcoming appointment stays in your dashboard, with its status, fee and receipt.
Common questions
Still have a question? Get in touch
Ready to book?
Pick whichever suits you. You can come back to this page at any point.