What we collect

When you book a table we collect the name, email address, phone number, date, sitting time, party size and any allergy or special request you tell us about, together with the page you booked from, the referring site, any campaign parameters in the URL, your IP address and your browser's user-agent string. Enquiry forms collect the same contact details plus your message. Newsletter subscriptions collect only an email address and, optionally, a name.

Why we collect it

Booking details are used to hold your table, to call you back to confirm it, and to make sure the kitchen sees your allergy note before service. Attribution data (referrer, campaign, IP) is used to understand which channels bring genuine bookings and to detect automated abuse of our forms. Newsletter addresses are used only to send the updates you asked for.

What we never do

• We never take card or payment details to hold a table.
• We do not sell, rent or trade your personal information to anyone.
• We do not share your details with third parties, including delivery platforms and review sites.
• We do not use third-party advertising or cross-site tracking cookies on this site.

Analytics

Page views are counted first-party. Visitors are identified by a salted, daily-rotating one-way hash of IP address and user-agent, which lets us count returning visits without storing anything that identifies you and without setting a tracking cookie.

How long we keep it

Reservations are kept for twenty-four months so that we recognise returning guests and remember their allergies and preferences. Event and catering enquiries are kept for the statutory record-keeping period that applies to the contract. You can ask us to delete your data at any time.

Security

All traffic to this site is encrypted in transit and the reservation database is encrypted at rest. Allergy notes are visible only to the host desk and the kitchen on the night of your booking.

Your rights

You may request a copy of the data we hold about you, ask us to correct it, or ask us to erase it. Write to reservations@saffronember.com and we will respond within 30 days.

Terms of service

A reservation request is confirmed only once a member of the host desk has spoken to you. Tables are held for twenty minutes past the sitting time; after that we may release them, so please call if you are running late. There is no cancellation fee, but we would be grateful if you cancel rather than simply not arriving.

Menu prices include service and VAT and were correct at the time of publication. The menu changes with the market, so dishes shown on this site may be unavailable on a given night. We take every reasonable precaution with allergens, but our kitchen handles nuts, gluten, dairy, mustard, fish and shellfish, and we cannot guarantee the total absence of traces.

Private dining and catering bookings are governed by a separate written agreement, which sets out deposits, minimum spends and cancellation terms.